Robert Scoble reports on his son’s issues with his MacBook. Without sounding condescending to Scoble, issues with Mac products are hardly new, indeed his mate Dave Winer has been highlighting similar issues for months.
If I were Apple I?¢‚Ç¨‚Ñ¢d take care of these problems better. You?¢‚Ç¨‚Ñ¢re pissing off your best customers (and, up to yesterday, your most loyal)…Not a single email from an Apple employee. Is anyone from Apple listening? Does anyone care?
Well obviously no, at least those that count. And appealing to the MSM to cover the issues when many of the tech journalists are leading Mac users and advocates is a lost cause. Apple has always broken all the rules in what is does, particularly as history knows in its innovation and introduction of new product, but it’s always broken the rules on customer service and care as well. The bigger they get, the more dodgy their product becomes, and indeed point of production quality screening in their Chinese factories (which aren’t sweat shops apparently) has well and truly gone down the gurgler. Since “tipping point” has become a well used phrase amongst the A-List lately (Google, Blogs and others to name a few), the question then becomes is when is Apple’s Tipping Point? How many dodgy products and angry customers do they need to have until they either start fixing their problems or alternatively are justifiably crucified by the press? If these problems were repeated by any other company the press would be all over this, and the blogosphere as well, as indeed it was only fairly recently with Jeff Jarvis and Dell.
Did I just hear a whinning noise from a nearby iPod Nano Gen 2? Every dog has its day. Lets hope Apple will soon as well.