It probably serves me right for gloating about getting a bargain. 2 weeks later and my Sony HD TV still hasn’t arrived. When I agreed to buy the thing the salesman told me 2 days. After I handed over the money I was told 1 week and a bit, Thursday to be precise. So I wait at home Thursday (last week) for it to arrive. Nothing. I ring them Thursday 3pm, I’m told it will definitely be there the next day (Friday). So I ring Bunbury Retravision at 10am Friday, am told that yes, TV is on the truck on the way to me. Wait all day for the delivery. Ring at 3:30pm. Told again that the TV is on the delivery truck and will be with me very soon. Mind you, Thursday I’d packed up the old TV and put it away, ready for the new TV, so at this stage I’ve only viewing TV via small sets (to this day). 4:30pm Friday I get a phone call from the original salesman: the TV still hasn’t been shipped to Bunbury. I flip, big time. He offers me a free DVD player for my inconvenience. I accept but I still want the f*cking TV, he promises that it’s on its way, Monday, Tuesday at the latest.
It’s now its Tuesday, no phone call, no delivery, it’s now exactly 2 weeks since I paid for the thing, in actual folding cash based on a good price and despite the fact that EVERY OTHER electrical retailer had the TV in stock, and could have it to me the next day. So I ring Retravision at 4:30pm, they’ll get back to me, they call 15 minutes later, cant say when the TV might get here, manager will call me in the morning. I’ve rung The Goodguys Bunbury, they haven’t offered as good a price, but they’ve got the TV is stock. Even if it ends up costing a couple of hundred more, if I can have it there and then…
The story will continue tomorrow. For now, Retravision Bunbury: NEVER, EVER AGAIN. The only decision is to shop elsewhere with a retailer with staff that don’t lie continually for a living.
BTW: feel free to link to this post with the words Retravision Bunbury. I’m already the 1st result in Google for The Goodguys Bunbury, lets see if we cant make Retravision Bunbury have the same result 🙂
Update: phone call this morning from Retravision: maybe Friday, maybe next week on the TV. I got my money back, drove less that 1 km down the road to Good Guys, asked them to match the price, and walked out with the TV which is now setup and in my TV room. The Manager rang to apologise, I accepted the apology but I’ll still be hesitant to ever shop there again.